Privacy Policy – Done55 Game Data Protection

1 Introduction

Done55 game ("we", "us", "the platform") is committed to protecting the privacy of everyone who registers and plays on our platform. This Privacy Policy describes what personal information we collect from players based in Pakistan and elsewhere, how that information is used, how it is stored and protected, and the rights you have over your own data.

This policy applies to all sections of done55 game, including Sports Betting, Casino, Slots, Live Casino, Bingo, the Deposit section, and all account management functions. By creating a done55 game account, you confirm that you have read this Privacy Policy and understand how your information will be handled.

2 Data We Collect

Done55 game collects personal information in order to operate your account, verify your identity, process PKR transactions, and provide a personalised gaming experience. We only collect data that is genuinely necessary for these purposes. The categories of data we collect include:

Done55 game does not collect sensitive personal data such as medical information, political opinions, or religious beliefs. We do not collect data from social media profiles unless you choose to share it with us directly.

3 How We Use Your Data

The personal data collected by done55 game is used for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account Management — To create, maintain, and operate your done55 game account, including login authentication and profile settings.
• Payment Processing — To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and cards, and to verify that payment methods are registered in your name.
• Identity Verification — To confirm that you meet the 18+ age requirement and to comply with our Know Your Customer (KYC) processes when required.
• Customer Support — To respond to your queries, resolve disputes, and investigate complaints related to your account or transactions.
• Platform Security & Fraud Prevention — To detect and prevent unauthorised access, bonus abuse, money laundering, and other prohibited activities on done55 game.
• Responsible Gaming — To monitor gaming patterns and provide appropriate responsible gaming interventions such as deposit limit prompts and self-exclusion tools.
• Platform Improvement — To analyse usage patterns in aggregate and improve the done55 game platform, including the betting interface, Casino, Slots, and Live Casino sections.
• Marketing Communications — To send you information about promotions, bonuses, and new features on done55 game, where you have opted in to receive such communications. You can opt out at any time.

4 Payment Data & PKR Transactions

All deposits and withdrawals on done55 game are processed in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer, or a debit or credit card, done55 game records the transaction details including the amount, date, time, and payment method type.

Done55 game does not store full card numbers, CVV codes, or mobile wallet PINs on its servers. Full payment credentials are handled exclusively through secure, encrypted payment processing channels. What done55 game retains is a transaction record — the type of method used, the amount, and the reference number — which is necessary for processing withdrawals and investigating any payment disputes.

• All payment data is transmitted using SSL/TLS encryption.
• Payment records are retained for a minimum period for fraud prevention and audit purposes.
• Withdrawal requests are only processed back to a verified payment method associated with your account.
• Done55 game may request proof of a payment method before processing a withdrawal. This is a standard verification step that protects both you and the platform.

5 Sharing Your Data

Done55 game does not sell, rent, or trade your personal data to third-party marketers. However, we do share data with a limited set of trusted third parties where it is necessary to operate the platform and comply with our obligations. These include:

• Payment Processors — JazzCash, Easypaisa, Raast, and banking partners receive the transaction data necessary to process your PKR deposits and withdrawals.
• Identity Verification Providers — Where KYC verification is required, done55 game may share identity documents with trusted verification service providers. These providers are bound by strict confidentiality obligations.
• Technology & Hosting Providers — Done55 game uses third-party infrastructure and software providers to host and operate the platform. These providers process data on our behalf under data processing agreements and do not use your data for their own purposes.
• Fraud Prevention & Security Services — Done55 game uses specialist services to detect and prevent fraudulent activity. These services may process technical data such as IP addresses and device identifiers.
• Legal & Regulatory Disclosure — Done55 game will disclose personal data to law enforcement, financial intelligence authorities, or other bodies where required to do so by applicable law or in response to a valid legal request.

Any third party with whom done55 game shares your data is required to handle it securely and only use it for the specific purpose for which it was shared. Done55 game remains responsible for ensuring that these requirements are met.

6 Data Retention

Done55 game retains personal data for as long as your account is active and for a defined period after account closure. The retention period for different categories of data varies depending on the purpose for which the data was collected and any applicable legal requirements.

• Account and identity data is typically retained for a minimum period after account closure for fraud prevention and audit trail purposes.
• Financial transaction records including PKR deposit and withdrawal history are retained for a minimum period in line with standard financial record-keeping practice.
• Communications data such as support tickets and email correspondence is retained for a reasonable period to assist with ongoing or future support queries.
• Technical and usage data may be retained in anonymised or aggregated form indefinitely for platform analytics and improvement purposes.

Once the applicable retention period has expired and there is no longer a legitimate reason to hold the data, done55 game will securely delete or anonymise it. If you request account closure, any remaining balance will be processed before the account is closed and data retention procedures are applied.

7 Cookies & Tracking Technologies

Done55 game uses cookies and similar technologies to make the platform function correctly, to keep you logged in during a session, and to understand how players use the platform so that we can improve it. A cookie is a small text file placed on your device when you visit done55 game.

The types of cookies used on done55 game include:

• Essential Cookies — These are required for the platform to function. They keep your session active while you are logged in and remember your current game or bet. Disabling these cookies will prevent done55 game from working correctly.
• Functional Cookies — These remember your preferences such as language settings and display options, so you do not have to set them each time you visit done55 game.
• Analytics Cookies — These help done55 game understand which pages and features are most used, how players navigate the platform, and where improvements can be made. Analytics data is processed in aggregate and is not linked to individual identities.

Done55 game does not use advertising tracking cookies or share cookie data with third-party advertising networks. You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use done55 game normally.

8 Data Security

Done55 game takes data security seriously and has put in place appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and done55 game servers.
• Encrypted storage of passwords — done55 game never stores passwords in plain text.
• Access controls limiting which done55 game staff can access personal data, on a need-to-know basis only.
• Regular security reviews of platform infrastructure and third-party integrations.
• Fraud detection systems that monitor for unusual account activity and flag suspicious transactions for review.

While done55 game takes every reasonable step to protect your data, no internet platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone. If you believe your done55 game account has been compromised, contact support immediately.

9 Minors & Age Policy

Done55 game is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If it is determined that a player has registered on done55 game while under 18, the account will be closed immediately, any deposits will be returned to the verified payment source where possible, and any personal data associated with the account will be deleted in line with our data retention policy.

Parents and guardians are responsible for ensuring that minors do not access done55 game. We encourage the use of parental control software to prevent underage access to online gaming platforms. If you believe a minor has registered on done55 game, please contact our support team immediately.

10 Exercising Your Rights

To exercise any of your data rights — including access, correction, deletion, restriction of processing, data portability, or objection to marketing — please contact the done55 game support team. We will respond to all valid requests promptly. In some cases we may need to verify your identity before processing a data request, to ensure we are responding to the correct account holder.

• Access requests will be responded to within a reasonable timeframe, and a copy of your data will be provided in a clear format.
• Correction requests will be reviewed and applied to your account where the information provided is accurate and verifiable.
• Deletion requests will be processed subject to any legal or regulatory data retention obligations that require done55 game to retain certain records.
• Opt-out requests for marketing communications will be applied immediately to your account preferences.

[email protected]

11 Changes to This Privacy Policy

Done55 game may update this Privacy Policy from time to time to reflect changes in platform functionality, data practices, or applicable requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised. Where a change is significant, done55 game will make reasonable efforts to notify active players through the platform or by email to the registered address on file.

Your continued use of done55 game after a Privacy Policy update constitutes your acknowledgement of the revised policy. Done55 game recommends bookmarking this page and reviewing it periodically, particularly if you are a regular player.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how done55 game handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries promptly and transparently.

[email protected]

You may also find answers to common questions on the done55 game FAQ page. For information about your account terms, visit the Terms and Conditions page. For guidance on managing your gaming safely, visit the Responsible Gaming page.